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Chouhan was travelling on Air India flight AI436 and was allotted seat 8C. Describing his experience in a post on X, he stated that the seat was “broken and sunken in” and “uncomfortable to sit” on. He expressed disappointment that such a seat was made available to passengers despite its condition.
आज मुझे भोपाल से दिल्ली आना था, पूसा में किसान मेले का उद्घाटन, कुरुक्षेत्र में प्राकृतिक खेती मिशन की बैठक और चंडीगढ़ में किसान संगठन के माननीय प्रतिनिधियों से चर्चा करनी है।
मैंने एयर इंडिया की फ्लाइट क्रमांक AI436 में टिकिट करवाया था, मुझे सीट क्रमांक 8C आवंटित हुई। मैं जाकर…
— Shivraj Singh Chouhan (@ChouhanShivraj) February 22, 2025
According to Chouhan, when he inquired with the airline staff, they informed him that the management was already aware of the seat’s poor condition and that it should not have been sold. This response led him to question the airline’s accountability in ensuring passenger comfort and safety.
Although some fellow passengers offered to swap seats with him, Chouhan decided to remain in his assigned seat to avoid causing inconvenience to others. However, he criticised the airline for charging passengers in full while providing defective seating.
“I don’t care about sitting discomfort, but it is unethical to make passengers sit on bad and uncomfortable seats after charging them the full amount. Isn’t this cheating the passengers?” he asked.
Expressing further dissatisfaction, Chouhan questioned whether the airline would take corrective measures to prevent similar incidents. “Will the management take steps or continue to take advantage of passengers’ compulsion to reach their destination early?” he wrote.
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In response, Air India acknowledged Chouhan’s concerns and issued an apology on X. The airline assured him that the issue was being looked into and that measures would be taken to prevent such occurrences in the future.
(Edited by : Vivek Dubey)
